I can’t talk right now because…

I currently work at an outbound call center for an education company. My coworkers and I are rarely welcome callers.  We know that.  We accept that. But those few people at the other end of the phone who do want to talk to us help make this job less miserable. This post is not about …

Continue reading I can’t talk right now because…

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Sometimes I prefer the ringing

I work at an outbound call center where our purpose is to talk to people and transfer them to a client.  Obviously, I can't meet my goals if no one answers their phones, but here  are some of the times when I am hoping you don't pick up: 1) I can't figure out a single way to pronounce your name 2) I …

Continue reading Sometimes I prefer the ringing